Returns & Refunds

SHIPPING & DELIVERY

We pack your art with extra care and get it to you just as fast as we can. Find out how to estimate shipping fees and delivery times below.

Packaging

Posters, photographs and art prints are rolled with thick paper to protect against dust before being packaged in corrugated triangular shipping containers. There is not an option at this time to ship the items flat.

Framed items are covered securely and placed in adjustable corrugated inserts that lock the frame in position.

 

Processing & Delivery

Estimate your art's arrival by adding the processing and transit times below.

Please Note:

This is only a general guideline for our processing times. See your art's product details to see how soon a specific item is expected to ship. Processing begins only when successful payment has been applied to the order. Denied credit card authorizations and mailed payments will delay processing start times.

If you select Expedited or Overnight delivery for your order, you will receive priority processing which shortens the processing time by up to three days.

If you order a combination of in-house and special order posters and prints, the order processing time may be 5-7 days (we will ship those items together in one shipment).

In order to offer you the lowest shipping rates, we combine similar items in one shipment. In the event that an item is temporarily out of stock or on backorder, we may hold the rest of your items if we expect the item to be restocked soon. As soon as it arrives in ourwarehouse, we will ship your entire order to you in one shipment.

Average transit times are based on orders shipping to addresses in the Continental United States.

 

Shipping Rates

Shipping rates vary depending on the type of art you order and how quickly you'd like it to arrive.

* Items that can be combined in a single shipment are charged a single flat rate fee plus an additional, smaller fee for each item. Items that cannot be combined for shipping have a single per item shipping fee. Total shipping cost = “Per Order” cost + “Each Item” cost. Please note that these are estimates only. Exact shipping charges will be determined at checkout.

 

Tracking Your Order

You can quickly check the status of a current order with your order number and email address. As soon as your art ships, we'll send you a confirmation email that includes a tracking number. Tracking is not provided for international standard shipments.

 

FAQS

Is my package insured?

Art.com guarantees your satisfaction and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact our Customer Support Team.

What happens if only a portion of my order is available for immediate shipment?

In order to offer you the lowest shipping rates, we combine similar items in one shipment subject to the processing times of all items in the shipment (see Processing & Delivery Times). If a temporary out of stock item should prevent available items on your order from shipping when expected, you may specifically request that the available items be shipped separately. This will not affect your shipping charges, but you must contact our Customer Support Team directly.

Can I ship to a P.O. box?

Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.We can also ship to an APO through the USPS.